Privacy Policy

1. What information we collect

Depending on how you use our services, we may collect:

• Contact and inquiry details you provide (e.g., name, email, phone, message text).
• Details related to your request (e.g., topic, preferred communication method).
• Technical data about your device and usage (e.g., IP address, browser type, pages viewed, approximate location, and dates/times of visits), which may be collected automatically.

2. How we use personal data

• To respond to inquiries, process lead requests, and provide customer support.
• To administer our website and ensure security and fraud prevention.
• To comply with legal obligations and resolve disputes.

3. Legal basis for processing (Ukraine)

If you provide data to submit inquiries/leads or otherwise interact with us online, we process such data for website/service operation and related communications. Where processing is based on consent, consent must be informed and voluntary (and you may withdraw it where applicable). We rely on requirements of:

• Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.
• For distance contracts with consumers, we provide pre-contract information and make the return/refusal process accessible online in line with the applicable consumer protection requirements under Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.
• If we offer goods/services online, we ensure direct and easy access on our website to mandatory identification information in line with Закон України "Про електронну комерцію" (№ 675-VIII).

4. Data retention

We retain personal data only for as long as necessary for the purposes described in this Policy, including to fulfill requests, maintain records required by law, and protect our rights. Retention periods may vary depending on the type of request and applicable legal requirements.

5. Your rights

You may request information about your personal data and exercise rights available under applicable Ukrainian law. If you wish to make a complaint, you may submit it to the business and also via the e-consumer portal. We handle complaints in accordance with the framework of Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

6. Contact for privacy inquiries

For privacy questions, please contact us:

Please include “Privacy” in the subject line and specify your request.